Monday, June 4, 2012

Tidying the Web toolbox

I will mention Google Analytics a lot on this blog because it's mentioned a lot in the industry, and it's free, so it's a good place to start in evaluating how well you are speaking to your online audience. But there is more than traditional analytics software out there to measure the impact your content and your efforts are having on the great big world of people out there.

Analytics can show you a lot about your site, but there are other indicators, particularly when it comes to optimizing search keywords that you can find when using a different Google product: Webmaster Tools (also free). (Kaushik, 2010) Here is a great landing page for Webmaster Tools and other webmaster assistance on Google. Using this tool, you can compare the number of impressions (when your listing is viewed) versus the number of clicks you receive on your listing in search tools. This is where you cross over into search engine optimization. You are analyzing the performance of your site, but you're also making sure that your site is easily found by the people looking for what you offer or those who will hopefully be pleasantly surprised. Once you see which keywords are working and which are not working, you can refine pertinent portions of the content on your pages and keyword text around your videos.

You may find it helpful that some Webmaster Tools data is incorporated in the most recent version of Google Analytics. (Gerson, 2011) Through this tool, you'll be able to tell which kinds of Google searches are bringing you the most traffic, whether that's Web, Image or Mobile search. It shows you impressions, clicks, average position and click through rates for each of the above categories. This service is limited to one portion of Webmaster Tools, so you'll get the deepest information from looking at Webmaster Tools itself.

Google Analytics will also incorporate social engagement with its new social reports. (Gerson, 2011). Using this tool, you can see how many site visitors recommended or otherwise engaged socially with your content on Facebook, Twitter and Google+. This of course will not take care of all of your social insights but it does add another element of your metrics into Google Analytics.

Of course, there is still the paid element of your online presence to consider. Kaushik, and it would seem all of those in the know, recommend that you engage in paid search campaigns (paying for search placement at the top or side of a search page) as well as organic search campaigns (optimizing keywords for free). (2010) Google Analytics and Google's AdWords service (purchasing ads will cost you) do separate your organic and paid clicks in search engine results. However this is not the case with other analytics software and it will not affect paid search campaigns outside of Google. So if you bought paid search ads in Microsoft and Yahoo!, you'll have to tag them and can use Google's free URL builder to do that.

Yes, it is true that all of these services I mentioned come from Google. Though the company has its hands in what seems like every cookie jar, that doesn't mean you have to use its tools. But if you did, these are some ways they converge. And even just using Google as the example, this analysis has shown that often analytics services won't see everything. In this case, you still have to account for social media, paid search campaigns and some aspects of organic search campaigns.

The social media information provided through Google Analytics is just at the surface of what you should be discovering about your social campaigns, but this is a start. I'm sure we'll be digging into more social analytics down the road.

As a taste of social media analytics, check out these links: A new analytics tool just for Pinterest, called Pinerly, is being released to latch on to how and why this platform has become popular and how it can benefit your business. Older platforms like Facebook are also continuing to add to their social media analytics arsenal of tools, such as in this new Facebook ads tool.

References

Gerson, R. (November 30, 2011) 10 new Google Analytics features you need to start using. Retrieved from: http://mashable.com/2011/11/30/google-analytics-new-features/

Kaushik, A. (2010) Web analytics 2.0: the art of online accountability and the science of customer centricity. Indianapolis: Wiley Publishing, Inc.

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